Terms of Service
Last updated: 25 October 2026
Terms and Conditions
Welcome to the SeatPlan.io web application (the "Service") operated by ZNZ Systems Ltd. ("we," "our," "us"). By using the Service, you agree to these Terms and Conditions ("Terms"). Please read them carefully.
1. Eligibility
You must be at least 18 years old to use the Service. By signing up, you confirm that you meet this requirement.
2. Accounts
- To access certain features, you must create an account using our authentication provider.
- You are responsible for keeping your login credentials secure.
- You must not share your account or allow unauthorized use.
- Subscription features (templates, events, and collaboration) require an active paid subscription.
- Access to subscription features ends when your subscription expires or is cancelled.
3. Your Data
- If you do not sign up, your seating chart is stored only in your browser's local storage and deleted automatically at midnight.
- If you sign up, you may enter guest information (names, emails, dietary requirements, comments). You are solely responsible for ensuring that you have the right to enter this data into the Service.
- You retain ownership of all seating charts, templates, and guest information you create.
- We retain guest data during a 7-day grace period after your access expires. If you do not extend your account, we will permanently delete your account and all associated guest data after that 7-day grace period, unless a Guest Photos album keeps your account (below).
- A Guest Photos album keeps its own time. It is online for 12 months from its 11th photo or video, then you can view and download it for 30 more days before it is deleted. An album that never reaches its 11th photo or video is deleted 24 months after purchase.
- While an album is kept, your account stays. Your seating chart and guest list are still deleted 7 days after the chart's access ends; only guest names and table labels stay with the album, so photos keep their names. Your account is deleted 7 days after your last album is deleted, unless another plan keeps it.
When you invite clients to collaborate on your seating charts:
- You are responsible for ensuring you have the right to share the client's email address with us.
- Clients you invite may be able to view guest names and seating arrangements.
- You should inform clients about what data they can view or edit before inviting them.
4. Collaboration
If you have an active subscription, you may invite clients to collaborate on your seating charts:
- You can create time-limited collaboration links that expire after a duration you choose (1-90 days).
- You can revoke a client's access at any time.
- Some elements of the seating chart may be restricted by you as the organiser.
- We are not responsible for verifying the identity of recipients. You are solely responsible for inviting the correct email addresses.
- Collaboration links are sent via email and should be treated as confidential. Anyone with the link may be able to access the seating chart.
- Collaboration links stop working when your subscription expires.
5. Teams (Event Manager)
If you purchase team seats for your Event Manager subscription, you may invite other people ("team members") to share your workspace:
- Each team member must sign in with their own account. Sharing login credentials remains prohibited.
- Team members can view and edit all templates, events, and guest data in the team workspace, including data created before the team was set up. Only invite people who should have this access.
- You are responsible for ensuring you have the right to share each invitee's email address with us, and that team members are authorised to access the guest data in your workspace.
- The subscription holder acts as the team administrator and controls team membership and billing. They may remove members at any time; removed members immediately lose access to the team workspace.
- An email address with an active personal subscription cannot be invited to a team.
- If the underlying subscription expires or is cancelled, team members' access to the workspace is suspended.
6. Guest Photos
Guest Photos is an album for one event. Guests reach it through your seat finder QR code or their personal seat link, find their name, and share photos and short videos. These terms apply to whoever buys or manages an album (the "host") and to every guest who shares into one.
What you buy
- An album is a one-time purchase, not a subscription: one album per seating chart, or, for Event Manager subscribers, one album per event. The price is shown before you pay.
- Your first 10 photos or videos are free to test with. The album's 12 months of hosting start at its 11th accepted photo or video. After those 12 months you can still view and download the album for 30 days, and then it is deleted. An album that never reaches its 11th photo or video is deleted 24 months after purchase.
- The album keeps its own time. It does not end when your chart's access ends, and your chart's access does not depend on it.
- We may set fair limits on file size, video length and how much each guest can share in a day. We show a guest when a limit is reached.
Where photos and videos are kept
- Photos and videos are stored by our provider Cloudflare, Inc. in a private storage bucket located in the United States. The bucket is not publicly accessible. Files are reached only through short-lived signed links we create for the host and for identified guests.
- We remove location and camera details from every photo and video when it is processed.
- Deletion is final. We keep no backups of an album after it is deleted. Download anything you want to keep before the album's download period ends; we email you before it does.
Your responsibilities as host
- Tell your guests about the album, and that you can see everything they share. They also need to know that photos you choose to share are shown to the album's other guests with the sender's first name.
- Use the album only for your event, and only invite guests whose details you are entitled to use.
- You decide which photos are shared with everyone. Remove anything a guest or anyone shown in it asks you to remove, and anything that breaks these terms.
- Ask guests not to share photos or videos of children unless a parent or guardian has agreed.
- You are responsible for how you use photos and videos you download, including asking permission before using them beyond your event.
If you share as a guest
- You keep the rights to what you share. You must have the right to share it.
- By sharing, you allow the host to view, download and keep your photos and videos, and to show them to the album's other guests.
- You also allow us to store and process them, for example to make thumbnails and remove location data, only to run the album while it exists. We do not use them for advertising, to promote SeatPlan.io, or to train AI models, and we do not sell them.
- You can delete your own uploads from the album page in the browser you used, or ask the host or us to remove them.
What may not be shared
- Anything unlawful; sexual content involving anyone under 18; intimate images of anyone without their consent; content that harasses, threatens or demeans; content you do not have the rights to; and malware.
- We may remove content, stop a guest from sharing, or close an album that breaks these rules, and we report child sexual abuse material and other illegal content to the authorities.
- To report content or a copyright problem, email hi@seatplan.io with the album, what it shows and why it should be removed.
Managing the album
- The host can approve, unpublish and remove photos and videos, combine two entries for the same guest, pause uploads, and remove a guest. A removed guest's photos, videos and name are deleted, and they cannot share into the album again.
- While uploads are paused, guests can still see what they shared and what the host shared, but cannot add more.
Event albums (Event Manager)
- An album bought for an event belongs to that event. Anyone who edits events in your organisation can manage it, and it stays available to them if your Event Manager plan lapses, until the album is deleted.
- You can give your client their own access by entering their email address. They sign in with a single-use link we email them, with no account. They can view, download and manage the album, but cannot buy anything or change your organisation's settings. You are responsible for who you give access to, and you can revoke it at any time.
- Deleting the event stops its seat finder QR code, so guests can no longer reach the album through it. Your organisation keeps the album.
Refunds and chargebacks
- An album starts as soon as it is bought. If its payment is refunded in full, or disputed with your bank, the album stops working and is deleted 7 days later. If a dispute is resolved in your favour before then, the album comes back.
- If you pay twice for the same chart or event, we refund the second payment automatically.
7. Acceptable Use
You agree not to:
- Use the Service for unlawful or harmful purposes.
- Upload offensive, discriminatory, or infringing content.
- Attempt to access, copy, or interfere with systems other than through normal use of the Service.
We may suspend or terminate accounts that violate these rules.
8. Cookies and Analytics
- The Service uses essential cookies that are required for authentication and core functionality.
- With your consent, we use analytics cookies (PostHog) to understand how the Service is used and to improve it.
- With your consent, we may record anonymised session replays to diagnose user experience issues. All text and personal data visible on screen is masked in these recordings.
- You can accept or decline analytics cookies via the cookie banner shown on your first visit.
- For full details, see our Privacy Policy.
9. Service Availability
We strive to keep the Service available but do not guarantee uninterrupted or error-free operation. We may suspend or modify the Service for maintenance, updates, or other reasons without liability.
Real-time collaboration features and email delivery for collaboration invitations depend on third-party services. We are not responsible for outages or delays caused by these providers.
10. Payments and Subscriptions
- Some features may require payment. Payment terms will be displayed at checkout via our payment provider.
- By subscribing, you agree to the applicable fees and renewal conditions.
- Team seats (Event Manager Teams) are an optional add-on charged per seat to the subscription holder, on the same billing cycle as the underlying subscription. The per-seat price is shown before you confirm.
- Charges for team seats are prorated when seats are added or removed during a billing period.
- Failure to pay may result in suspension or deletion of your account.
- When your subscription expires, templates and events become read-only.
- Collaboration links stop working when your subscription expires.
- Your data is permanently deleted after a 7-day grace period once your subscription expires, if you do not renew.
- Guest Photos albums are one-time purchases; section 6 covers what a refund or chargeback does to an album.
- A refunded or disputed one-time purchase ends the access it paid for.
- Refunds for one-time purchases (Pro and Collaborate) are considered on a case-by-case basis within 7 days of purchase. For subscriptions (Event Manager), you may cancel at any time to stop future charges; cancellation takes effect at the end of the current billing period.
Better-tool guarantee
- If you find a seat planning tool that does what you bought SeatPlan for better, email hi@seatplan.io within 30 days of your payment with a link to the tool and what it does better.
- If we agree it is better, we refund that payment in full and your access ends.
- This covers Pro and Collaborate purchases and the first payment of an Event Manager or Classroom subscription. It does not cover Guest Photos albums or School site licence invoices.
11. Non-Profit Program
- We may, at our discretion, grant registered charities and non-profit organisations complimentary access to the Event Manager tier for a fixed term (normally 12 months) under our Non-Profit Program.
- Eligibility is assessed on the information in your application. We may ask for evidence of registered status, and may decline, suspend or withdraw access if it was obtained on inaccurate information or is used for commercial events.
- Complimentary access is renewable at our discretion and may be ended by us with reasonable notice. Your workspace, including any team members we invited on your behalf, is removed after the 7-day grace period described in section 10.
- By accepting a Program grant you permit us to display your organisation's name and logo on our website and in our marketing materials to identify you as a Program participant. You may withdraw this permission at any time by emailing hi@seatplan.io and we will remove your logo within 30 days.
- You are responsible for having the right to use any logo you upload for co-branding.
12. Classroom and School Plans
- The Classroom plan is licensed per teacher and billed either per school year or monthly. The designer remains free to try without an account; saving a class requires an active Classroom or School plan.
- Classroom and School plans do not include guest check-in, the QR seat finder, wallet passes or CAD import. Those features are part of the Event Manager plan only.
- The School plan is priced in three enrolment bands: Small (up to 300 pupils), Medium (301 to 1,000 pupils) and Large (1,001 or more pupils). The band is set from the enrolment you declare, or from the official registry figure when your school is matched to a registry. We may re-band a school at renewal if its enrolment has changed.
- Verification: a school email domain is required for every School plan. A match against an official school registry (for example the US NCES) and a recognised equity status (for example Title I schoolwide) each unlock a discount; where both apply, only the higher of the two is given. Three or more verified schools bought together unlock a bundle discount on top of that. The total discount never exceeds 60%. Discounts are computed from your verification record and are not promo codes. Access obtained on inaccurate verification information may be re-invoiced at list price or withdrawn.
- Payment by invoice or purchase order on net-30 terms is available only to registry-verified schools. We may suspend access while an invoice is more than 30 days overdue.
- Pupils are never account holders. We do not ask for pupil email addresses, no classroom feature needs them, and you should not enter them. Your school (or, on a Classroom plan, you as the teacher) is the controller of pupil data and we act as your processor under the Data Processing Agreement at seatplan.io/dpa.
- Class rosters are deleted when the plan ends or earlier on request, and a School administrator can archive every class and delete its pupil rows at any time with the year-end rollover (pupil rows are deleted by default; the administrator may keep them), as described in our Student Data Privacy page. Otherwise the retention terms in sections 3 and 9 apply.
- You may cancel a Classroom plan at any time to stop future charges; cancellation takes effect at the end of the current billing period. School plan invoices are non-refundable except where the law requires otherwise.
13. Intellectual Property
- The Service, including its design, software, and branding, is owned by ZNZ Systems Ltd.
- You retain ownership of the seating charts and guest data you create but grant us a limited license to store and process this information to provide the Service.
- Guests keep the rights to the photos and videos they share into a Guest Photos album, as described in section 6.
14. Limitation of Liability
- The Service is provided "as is" without warranties of any kind.
- To the maximum extent permitted by law, ZNZ Systems Ltd. shall not be liable for indirect, incidental, or consequential damages arising from your use of the Service.
- Our total liability for any claim shall not exceed the amount you paid us (if any) in the 12 months preceding the claim.
15. Data Protection
We process personal data in accordance with our Privacy Policy. By using the Service, you acknowledge and agree to this processing. Guest Photos photos and videos are stored by Cloudflare, Inc. in a private storage bucket located in the United States. Other application data is stored in the EU (Frankfurt), and the Privacy Policy lists our other providers.
16. Termination
You may delete your account at any time. We may suspend or terminate your account if you breach these Terms. Upon termination, your access will cease and your data will be deleted in accordance with our Privacy Policy.
17. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Contact Us
If you have questions about these Terms, please contact us at:
Email: hi@seatplan.io